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Home > How-To Guides > Students > RedShelf eReader > How do I resolve most Redshelf eReader issues?
How do I resolve most Redshelf eReader issues?
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Whether you are a student or an instructor using a Learning Management System (LMS) such as Blackboard, Canvas, Schoology, etc. or G-W Online Textbooks, many Redshelf eReader issues can be resolved easily by one or a combination of the following steps.

  1. The link, "Read this eBook", can become stale and non-functional if the page is left idle for too long. This is intentional for security reasons and can be resolved by doing one of the following:
    • On a desktop or laptop, you can perform a hard-refresh of the landing page. This can be accomplished in most browsers by pressing CTRL+F5. If this does not work or you are on a mobile device, proceed to the next solution.
    • Navigate back to My Bookshelf and re-access the title you wish to read.
  2. Ad Blockers can interfere with the way the RedShelf eReader loads and functions. If you are having access issues, please disable or pause your ad blocker while using G-W Online Textbooks and the RedShelf eReader

 

Once you have performed these steps, you should be able to access your content. If you are still experiencing issues, please contact Technical Support - https://www.g-w.com/open-ticket

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